At Ekavira, we aim to provide a seamless and efficient shopping experience. Our shipping policy is designed to ensure timely delivery and transparency in all aspects of your order’s journey. Please review the details below:
- Order Processing Time:
All orders are processed within 3-4 business days and (sometimes earlier) after payment confirmation.
During peak seasons or promotional periods, processing times may be extended, and we will communicate any delays promptly.
Customized or made-to-order products may require additional time for processing, which will be mentioned at the time of placing the order.
- Domestic Shipping:
We offer shipping across India through our trusted courier partners.
Estimated delivery times for domestic orders vary based on location:
Metro Cities: 3-5 business days
Tier 2 & Tier 3 Cities: 5-7 business days
Remote Areas: 7-10 business days
All domestic orders above 10,000/- qualify for free shipping. For orders below this threshold, a standard shipping charge will apply, which will be displayed at checkout.
- International Shipping:
Ekavira offers worldwide shipping to selected countries. International delivery times typically range from 10-15 business days, depending on the destination and customs clearance processes.
Shipping charges for international orders will be calculated based on the destination and order weight, and will be displayed at checkout.
- Order Tracking:
Once your order has been shipped, you will receive a confirmation email or SMS with the tracking number and a link to track your shipment.
You can also track your order directly on our website under the ‘Order Status’ section, using your order number.
- Delivery Delays:
While we strive to deliver your orders within the estimated timeframes, unforeseen delays due to weather, customs, or carrier issues may occur. Ekavira is not liable for any delays caused by such factors but will do our best to assist in resolving the matter promptly.
- Address Modifications:
If you need to modify your shipping address after placing an order, please contact our customer support team immediately. Address changes may not be possible once the order has been dispatched.
- Damaged or Lost Shipments:
If your package arrives damaged or if your shipment is lost in transit, please contact us immediately.
For damaged shipments, we may require photographic evidence of the packaging and product for claim processing with the courier service.
Ekavira will assist in tracking lost shipments, but we are not liable for lost items if the shipping carrier confirms delivery.
- Shipping Restrictions:
We currently do not ship to certain countries due to logistical and customs challenges. A list of non-serviceable countries will be displayed at checkout, or you can contact our customer support for more details.
We aim to deliver your purchases with care and efficiency. If you have any further questions or concerns regarding our shipping policy, feel free to reach out to our support team.